Inbound Services

Inbound Business Services

We’ve created a specialist inbound software that helps to make your inbound calls easy to manage. We use virtual numbers that point, or translate, to an underlying telephone number.

Our inbound software takes existing numbers and imports them into our service. This means that numbers can stay the same and customers won’t become confused. This is a great service for those relocating to a new area but want to keep their existing geographic numbers.

What Are The Key Features of Ideal’s Inbound Software?

  • All number ranges available: Freephone, 0845, 0844, 0870, 0871, 03xx and Geographic numbers (01 and 02)
  • Porting agreements with the majority of major operators for all number ranges
  • Termination of inbound calls on to UK landline, UK mobile and international numbers
  • Call routing options include: One to one, one to many, hunt groups, auto attendant, call queuing and time of day / day of week divert
  • All Ideal’s inbound software services have optional voice-mail, so there is no reason to ever miss a call and message delivery to e-mail is also included
  • A full range of call statistics can be provided
  • Additional services include: inbound call recording, fax to e-mail, e-mail to fax, call conferencing and SMS broadcasting
  • All business customers will benefit from fax to e-mail and call conferencing, so make sure you contact us to find out more about these services.

I Want to Keep my Existing Geographic Number. What Are The Benefits of Your Inbound Software?

  • Intelligent call routing
  • A professional image
  • Increased sales response
  • A revenue stream from inbound telephony
  • A disaster recovery solution for inbound calls
  • Access to advanced services, which would previously have required expensive stand alone solutions

The iDEAL Products to Meet All of Your Inbound Call Control Needs

iDEAL 1-2-1

A simple number translation service that links to a single destination number. There is an option to add time of day based routing to this service.

iDEAL Advanced

Similar to IDEAL’s inbound software 1-2-1, but with the additional benefits of Pre Connection Greetings, Whisper Announcements and the option of One to many routing.

iDEAL Professional

This product has the additional benefit of time of day routing, a fully featured IVR (press 1 for sales, Press 2 for accounts etc.) and Hunt Groups with departmental routing to ensure calls are always answered in work hours. There is an option to add call recording to this service.

iDEAL Premium

The premium product, which provides call queuing in the network, with a range of caller comfort announcements, a choice of music on hold and the option to opt out to Voicemail, all with on line queue management capability. There is an option to add call recording to this service.

iDEAL Call Centre

A truly bespoke contact centre solution, utilising all the functionality of the IDEAL’s inbound software platform to create the perfect match for your inbound call control and call handling requirements from a range of high level features.

Bonus Network Solutions Available

Ideal 4u Business Solutions include a range of additional services which business users can access to improve communication and effectiveness.

iDEAL Conferencing is a simple to use, secure and cost effective audio conferencing service, which requires no investment in expensive on-site conferencing equipment.

iDEALFax 2 E Mail (F2E) is a service that enables you to receive faxes directly to your desktop, mobile laptop or smartphone. Faxes are converted to PDF format and e-mailed as an attachment, directly to the predetermined email address registered to the number you have selected as your fax number.

iDEAL SMS Broadcasting is increasingly used to send out concise information to single or multiple contacts in a wide variety of market sectors, messages can then be sent immediately or at a selected future time/date.


Contact our sales team today to discover how these services can help your business.